Question 1

How do I contact my provider?

Accepted Answer

You can message your provider directly through your patient portal. Most providers respond within 24 hours during business days.

Question 2

How do I cancel or pause my subscription?

Accepted Answer

You can cancel or pause at any time by contacting our support team via the form on this page or by emailing support@jyrahealth.com. There are no cancellation fees.

Question 3

My medication hasn't arrived. What should I do?

Accepted Answer

If your medication hasn't arrived within the expected delivery window (2-5 business days), please contact our support team. We'll track your shipment and ensure you receive your medication as quickly as possible.

Question 4

Can I change my medication or dosage?

Accepted Answer

Dosage adjustments and medication changes must be approved by your provider. Contact your provider through your patient portal to discuss any changes.

Question 5

Do you offer refunds?

Accepted Answer

Please review our Refunds & Cancellations policy for detailed information. Generally, we offer refunds for unshipped medications and resolve issues on a case-by-case basis.

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Frequently Asked Questions