Cancellation Policy
You may cancel your Jyra Health subscription at any time. There are no cancellation fees, long-term commitments, or hidden charges. To cancel, contact our support team at support@jyrahealth.com or through the Support page on our website.
How to Cancel
- Email: Send a cancellation request to support@jyrahealth.com
- Support Form: Submit a cancellation request through our Support page
- Phone: Call our support team during business hours
Cancellations take effect at the end of your current billing cycle. You will continue to have access to your provider and any remaining medication through the end of the period you've already paid for.
Refund Policy
We process refunds on a case-by-case basis. The following guidelines apply:
Eligible for Refund
- Medication not yet shipped: If your medication has not yet been shipped, you are eligible for a full refund of the medication cost.
- Provider determines ineligibility: If our provider determines that you are not eligible for treatment after your consultation, you will not be charged for medication.
- Damaged or incorrect medication: If you receive damaged or incorrect medication, contact us within 48 hours for a full replacement or refund.
Not Eligible for Refund
- Medication already shipped: Once your medication has been shipped, we cannot process a refund for that shipment due to the nature of prescription medications.
- Change of mind after shipping: We cannot accept returns of shipped medications for health and safety reasons.
- Provider consultation fees: Consultation fees are non-refundable once the consultation has been completed (note: initial consultations are free at Jyra Health).
Pausing Your Subscription
If you need a temporary break, you can pause your subscription instead of cancelling. Contact our support team to pause your account for up to 3 months. Your provider relationship and account information will be preserved.
Refund Processing
Approved refunds are processed within 5-7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.
Questions?
If you have questions about our refund or cancellation policies, please contact us at support@jyrahealth.com. Our support team is available Monday through Friday, 9am to 6pm EST.